To go along with her recent “MDNA” tour, Madonna released a movie on DVD and Blu-ray, debuting the film in June at a New York premiere. Upon purchasing the movie, however, fans were up in arms about the quality of the Blu-ray, writing in reviews that the sound is of poor quality and the video is “unwatchable.” One fan likened it to a “bad cellphone video.”
Interscope Records, Madonna’s label, is stepping in to recall the Blu-rays, though not the DVDs, which do not appear to have the same problems as the Blu-rays
Interscope writes on Madonna’s Facebook page:
Interscope Records would like to make consumers of Madonna’s MDNA World Tour Blu-ray disc aware that the concert will be seen at its most optimal quality by properly adjusting the settings on your television to “Normal/Movie” mode rather than “Dynamic/Enhanced” mode. Older Blu-ray players or those without a firmware upgrade may experience glitches when navigating the Blu-ray menu. Follow the manufacturer’s instructions to upgrade firmware. Due to an error in manufacturing that has compromised the 5.1 audio in the US, a full recall of the Blu-ray disc will be issued in the US. No other markets will be affected. We apologize for this inconvenience.
Prior to the recall, Madonna did own up to the Blu-ray snafu during her Reddit AMA last week, where she wrote, “I’m absolutely horrified. My label is looking into it…trying to get to the bottom of it. it might be a case of old technology not working with new technology. please be patient. … I spent 6 months editing and doing the sound mix for the DVD the last thing I want to hear is that the fans arent getting the fruits of my labor.”